Sandy Lacey

Sandy Lacey has extensive experience in incident coordination and help desk support, having served as Incident Coordinator II at CrossCom National since December 2014, where supervision of agents and monitoring help desk metrics are key responsibilities. Prior roles include Help Desk Analyst II and Interim Team Lead at NCR, where supervision of over 30 agents and incident management for external vendors were crucial. Earlier experiences include positions at Abacus Group, Comfort Keepers, and additional customer service roles, supporting hardware and software troubleshooting in high-volume settings. Sandy Lacey pursued education in Information Technology and Health Education at Kaplan University, coupled with a Bachelor's Degree in Health and Wellness.