Rich Holdford

Rich Holdford is a seasoned professional with extensive experience in project management and engagement within the IT service management sector, particularly focused on ServiceNow. Currently serving as a Senior Engagement Manager at Crossfuze since September 2021, Rich manages multiple projects for various clients, directly engaging with sales and customers. Prior experience includes roles such as Senior Project Manager at Engage ESM Limited, ServiceNow Engagement Manager at SCC, and Senior Engagement Manager at Focus Group Europe, where Rich was instrumental in managing projects for large enterprise clients and significantly contributing to senior management teams. Earlier roles at Intel Security, BMC Software, and LANDesk helped shape a robust foundation in delivering complex projects and launching successful service teams. Rich holds degrees in Electrical and Electronics Engineering and Mechanical Engineering from Tresham.