Tales Gomes Costa

Tales Gomes Costa is a professional with extensive experience in systems analysis and customer success, currently serving as a Customer Success Analyst at Base2 Tecnologia since October 2022. Responsibilities include monitoring NPS/KPI indicators, resolving customer issues, managing client onboarding, and generating revenue through upselling and cross-selling. Previous roles encompass positions at VR Fun, Plansul - Planejamento e Consultoria, Montreal Oficial, Axxiom, HP, Rain Network, and Núcleo de Educação em Saúde Coletiva (NESCON) - UFMG, where notable tasks included executing manual tests, identifying bugs, and providing technical support. Tales holds a postgraduate degree in IT from Centro Universitário UNA and has participated in a cultural exchange program in intensive English at LaGuardia Community College. Additionally, ongoing studies in Computer Networks reflect a commitment to professional development.