Crown Resorts
Roe Baluyut currently serves as the Group Head of CX and Innovation at Crown Resorts since June 2022. Prior experience includes roles as Senior CX Manager at Sportsbet, CX Journey Manager at CPA Australia, and Customer Experience Manager at nib New Zealand, focusing on customer-centric transformations. Additional positions held include Customer Insights Manager at New Zealand Post, Customer Experience Lead at Spark Digital NZ, and various roles at SingTel, including Manager of Learning & Development and Quality Lead. Roe Baluyut began a career in customer service at Convergys, advancing through multiple roles. Roe Baluyut holds a Bachelor of Science in Mechanical Engineering from Pamantasan ng Lungsod ng Maynila.
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Crown Resorts
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Crown is one of Australia’s largest entertainment groups. The group’s core businesses and investments are in the integrated resorts sector. In Australia, Crown wholly owns and operates two of Australia’s leading integrated resorts, Crown Melbourne Entertainment Complex and Crown Perth Entertainment Complex. Overseas, Crown also fully owns and operates Crown Aspinall's in London.