Joann Olin

JoAnn Olin is an accomplished professional with extensive experience in change management, business development, and risk oversight. Currently serving as AVP of Change Management at Citizens Bank since November 2015, JoAnn oversees various teams, focusing on project and risk management while facilitating incident management and recovery efforts for payment system applications. In addition to this role, JoAnn is a Business Development Manager at Cruise Brothers, where the emphasis is on developing vendor relationships and providing training for effective business representation. As the owner and Travel Specialist at JoJo Cruzin Travel, JoAnn leverages personal travel experiences to enhance customer satisfaction. Previous experience includes various operational and risk management roles at Citizens Bank and RBS Citizens Bank, as well as volunteer service with the Providence Emergency Management Agency. JoAnn holds multiple certifications in crisis and emergency management, project management, and business continuity planning, demonstrating a commitment to professional development in these areas.