Bael S.

Bael S. has extensive experience in customer service management, currently serving as Senior Manager of Customer Experience at Crunchyroll, overseeing a global team of 18 responsible for social media moderation, billing escalations, and international support. Prior roles include Customer Support Manager and Supervisor, as well as Admissions Consultant at Think Tank Learning, where Bael managed portfolios for over 30 students to facilitate academic growth and college admissions. Additionally, experience includes serving as an Employment Training Specialist at Futures Explored, working with developmentally disabled adults to improve life skills and professional integration. Bael holds an M.S. in Educational Counseling from the University of La Verne and a B.S. in Psychology with an emphasis on Biology from the University of California, Davis.