Adelina Panayotova

Adelina Panayotova is a seasoned professional with extensive experience in team management and customer relations. Currently serving as KYC Team Lead at Crypto.com since January 2022, Adelina oversees KYC processes, ensuring compliance with global standards and efficient case management. Previously, during a tenure as Team Manager at Sutherland from January 2020 to January 2022, Adelina fostered high-performance teams and developed strategies for employee retention and performance improvement. Earlier roles at Sixty K Ltd included positions as Customer Relations Supervisor and Senior Specialist, predominantly focusing on customer service excellence within the WizzAir Project. Adelina holds a Master's degree in Psychology from St. Cyril and St. Methodius University of Veliko Tarnovo and dual Master's and Bachelor's degrees in Political Science from the University of National and World Economy.