Engagement Marketing Manager

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. 

At Sur La Table, the Engagement Manager serves as the primary liaison between our key partner and the SLT, ensuring seamless communication and alignment of expectations. They oversee project planning, resource allocation, and timelines to deliver projects on time and within budget. By fostering a collaborative environment, they motivate team members and proactively solve problems to keep projects on track. Ensuring client satisfaction, they will contribute to long-term business partnerships and loyalty through effective leadership, project management expertise, and high emotional intelligence. They ensure the smooth operation of partner projects within the company and safeguard that contract terms and conditions are met, creating win-win scenarios for both the company and the partner. 

This position reports to the Head of Brand Marketing. 

What you get to do every day:

• Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded while acting as the primary point of contact for a key partner and build long-term relationships.
• Negotiate partnership agreements in line with the company’s strategic goals and ensure contract terms and conditions are met.
• Team Leadership: Provide guidance, training, and support to team members.
• Oversee the execution of partner projects, ensuring timely delivery and quality standards are met.
• Serve as the primary point of contact between the company and partner, facilitating clear and effective communication.
• Address and resolve any partner issues or concerns promptly and efficiently.
• Collaborate with partner and GTM leadership to develop strategies that align with their   business goals and objectives.
• Prepare and present regular reports on project status, partner satisfaction, and team performance.
• Work closely with other departments, such as digital and creative teams, to ensure cohesive and integrated service delivery.
• Perform additional responsibilities as assigned by the manager.

What you bring to the role:

• Proven experience, 5+ years, as a Client Services Manager, partner manager or in a similar role within an agency or brand setting. Experience in marketing or understanding of marketing fundamentals is critical.
• Strong negotiation skills with the ability to resolve issues.
• Strong communication, interpersonal, and leadership skills. Ability to manage multiple projects and clients simultaneously.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Technical Proficiency: Familiarity with CRM software and project management tools.
• Excellent problem-solving abilities and a proactive approach to client management.
• High level of customer service orientation and the ability to foster long-term client relationships.
• Knowledge of performance reporting and financial/budgeting processes.
• Strong proficiency in Microsoft Office programs, specifically, Outlook, Word, Excel and PowerPoint.

What’s in it for you?

• PTO
• Medical/Dental/Vision and a variety of supplemental policies available
• Company 401K match
• Company Health Spending Account (HSA) match
• Company provides group life insurance at no cost
• COBRA reimbursement for salaried employees until health insurance eligible
• Paid Holidays
• Birthday off with pay!
• Pet Insurance
• Generous employee discounts

What our interview process looks like:

• Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better:
• 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us!
• 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently.
• 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal.
• ✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about.