Franklin Zapata

Franklin Zapata has extensive work experience in the field of cybersecurity and information technology.

Starting in 2008, they worked at Trend Micro in various roles, including Corporate Support Manager, Collaboration Project Manager, Senior Cloud Systems Engineer, and Cloud Security Engineer. In these roles, they were responsible for customer support, incident management, training new hires, and installing, configuring, and troubleshooting security products on different servers and operating systems.

From 2016 to 2017, Zapata worked at Conduent as a SOC Shift Supervisor and Information Security Manager. In this role, they managed a team of cybersecurity professionals, implemented new technologies, and developed procedures for ongoing support.

From 2017 to 2020, they worked at Atos as a SOC Manager and Site Lead. Franklin collaborated closely with the Chief Information Security Officer and senior leadership to strategize and implement projects to reduce cybersecurity risk. Franklin also assessed technology solutions and provided estimates for implementation and support.

In 2021, Zapata joined CSM International as the Chief Service Delivery Officer, though no end date is provided for this role.

Franklin Zapata earned their Bachelor's Degree in Electronics and Communications Engineering from Holy Angel University, where they studied from 2002 to 2007. In addition to their degree, they hold certifications in Focus from FranklinCovey, Licensed Electronics and Communications Engineer from PRC, Microsoft Certified Technical Specialist from Microsoft, and Project Management from FranklinCovey. No further details regarding the certification dates are provided.