Ehab Ibdah

Ehab Ibdah is a seasoned professional in the customer service and contact center industry, currently serving as a Contact Centre Operations Supervisor at CsMena since June 2024. With a strong background at Extensya from June 2017 to June 2024, Ehab held various roles including Quality Assurance and Training Supervisor, Customer Service Quality Assurance and Training Senior Officer, Quality Assurance and Training Officer, and Customer Service Representative. Ehab possesses extensive expertise in managing teams, ensuring operational excellence, and implementing effective training programs. A graduate of Tafila Technical University with a Bachelor's degree in Mining and Mineral Engineering, Ehab is skilled in workforce management, performance monitoring, and developing strategies to enhance service quality and customer satisfaction.