Kevin Courtial

Kevin Courtial is a seasoned professional in service and support management with extensive experience in customer care roles across multiple industries. Currently serving as the Service and Support Senior Manager at Cubic Telecom since February 2015, Kevin oversees the establishment and delivery of customer service for both B2B and B2C segments, leading an in-house team and outsourced vendors to ensure exceptional customer experiences. Prior to this role, Kevin held significant positions at Hertz from August 2009 to November 2014, including European Customer Service Manager and Business Manager for Customer Care in France, where responsibilities encompassed managing customer service operations across various channels and improving service delivery quality. Kevin's educational background includes a Bachelor’s Degree in Foreign Languages applied to business and marketing from Universite Catholique de l'Ouest, earned between 1998 and 2002.