Matt DeFord is a Customer Experience Leader and CX Strategist with a BS in Marketing & Business from the University of Texas at Dallas. From 2017, they have served as the Director of Customer Experience at Cummins Inc., leading strategic initiatives to enhance customer services and experiences. Previous roles include Manager of Marketing and Communications at Cummins Sales and Service and Graphic Designer at Cummins Southern Plains. Matt's expertise lies in human-centered design and Six Sigma methodologies, fostering collaborative environments to drive performance and innovation.
This person is not in the org chart
This person is not in any teams
This person is not in any offices