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Corinne Nott

Head Of Product Management And Governance at Curtis Banks

Corinne Nott has a comprehensive work experience spanning several industries and roles.

In 1989, they began their career as a Riding Instructor at Riceman's Riders, teaching a range of age groups and managing their own accounts. Corinne continued in this role until 1992.

From 1992 to 1994, Corinne worked as a Commodities Broker at Dean Witter, where they acted as a broker for customers and speculators in the coffee and cocoa market. Corinne effectively managed relationships and selected the best deals for both customers and the company.

Returning to Riceman's Riders in 1994, Corinne resumed their role as a Riding Instructor, teaching various age groups at the East Essex Pony Club and the East Essex Riding Club meetings. Corinne also managed their own accounts in this role until 1996.

In 1996, Corinne joined AXA and started as a Customer Service Advisor, processing new business, adjustments, and renewals for home and motor insurance. Corinne achieved all key performance indicators (KPIs) in this role and ended their tenure in 1997.

From 1997 to 1998, Corinne worked as a Correspondence Advisor at AXA, processing incoming post, conducting competitor analysis, and completing various customer-related tasks.

From 1998 to 2004, they served as a Sales & Service Team Leader at AXA, leading and developing a team of customer service representatives to deliver superior customer service and sales for corporate partners. Corinne also successfully managed customer complaints and implemented performance improvement plans.

Corinne then transitioned to the role of Audit & Quality Manager at AXA from 2004 to 2007. In this position, they ensured compliance with Financial Services Authority (FSA) requirements and met partner and business requirements for the Corporate Partnerships unit of 450 staff. Corinne effectively managed a team of 32 direct reports and designed efficient processes for the audit and quality process.

From 2008 to 2013, Corinne held the position of Customer Service Manager at AXA, where they led, managed, and developed 12 team leaders and their direct reports. Their responsibilities included delivering world-class sales and service for clients such as John Lewis, M&S, and LTSB Home and Travel customers. Corinne also contributed to profitability through resource and performance management.

Most recently, Corinne has been working at Curtis Banks since 2013. Corinne initially served as a Group Client Relations Manager and later took on the role of Group Head of Client Relations and Product. In their current position as Head of Product Management and Governance, they are responsible for managing and overseeing product-related activities.

Overall, Corinne Nott has a diverse work history with a strong focus on customer service, leadership, and product management in the financial and equestrian industries.

Corinne Nott attended St Mary's school located in Lexden Road, Colchester, from 1978 to 1989. During this period, they obtained GCSE's, but the field of study is not specified.

Links

Timeline

  • Head Of Product Management And Governance

    May, 2021 - present

  • Group Head Of Client Relations And Product

    March, 2019

  • Group Client Relations Manager

    October, 2013

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