Customer Care Measurement & Consulting
David Beinhacker has a background in research and analysis, with experience in measuring customer satisfaction and loyalty. David has held positions as a Chief Research Officer and Measurement Manager where they designed survey research instruments, analyzed results, and presented findings to clients. In addition to their research roles, David also has experience as an Economic Analyst and Regulatory Impact Analyst, where they evaluated economic scenarios and conducted cost-benefit analyses for various rulemakings.
David Beinhacker earned a Bachelor's Degree in Economics from Franklin & Marshall College, where they attended from 1991 to 1995. Following this, they pursued a Master's in Public Administration (MPA) from American University, studying from 1995 to 1997.
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Customer Care Measurement & Consulting
Our Vision: A marketplace that moves from measuring to managing the customer experience. Our Mission: Enable our clients to earn the best return on investment (ROI) for their efforts to improve the customer experience. Our Core Values: Living out our core values is integral to making positive and meaningful differences in the business outcomes of our clients and the experiences of their customers.