Customer Centria
Ajay Shukla is a seasoned professional in digital marketing and strategic account management with extensive experience across various industries. Currently serving as a Senior Manager at Customer Centria since July 2024, Ajay specializes in customer experience management and digital transformation. Prior to this role, Ajay managed digital marketing strategies at Amura Marketing Technologies, overseeing a team and a significant budget for over 25 clients. Previous positions include leading digital marketing efforts at Repos Energy, where Ajay generated substantial revenue through innovative customer acquisition strategies, and serving as Product Marketing Manager at EC-Council, where Ajay defined product positioning and developed go-to-market strategies. Ajay also has a rich background at Zee Entertainment and Lenexis FoodWorks, driving significant increases in user engagement and revenue through digital campaigns. Educational background includes a PGDBM in Marketing Management from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's degree in Mass Media from the University of Mumbai.
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Customer Centria
Customer Centria is a Global Customer Engagement and Experience Company, which powers Enterprises towards Customer Centricity, enabling them to engage, interact with and delight their customers. CC offers end to end competence across Technology Implementation, Interactive Marketing, Insights & Analytics, Loyalty, Digital and Social Interaction Management, in one roof, with proven capabilities across Banking, Financial Services, Insurance, Retail, Telecom and Consumer Goods.