Cyndi Frost

Cyndi Frost has a diverse work experience spanning several years. Cyndi started their career at Elsevier in 1999, where they held various roles such as Senior Customer Service Representative & Trainer, Team Lead, and Manager Customer Service. During their time at Elsevier, they demonstrated strong leadership skills, managing a team of call center agents, monitoring performance metrics, and providing training and feedback to team members.

In 2013, Cyndi joined Customer Direct as an Operations Manager. In this role, they worked closely with client representatives to establish and implement processes and procedures that exceeded client expectations. Cyndi also identified opportunities for additional revenue generation by identifying and offering additional services or products. Cyndi's performance in this role led to their promotion as Director of Customer Experience, where they continue to oversee client visits, represent the company, and ensure the delivery of quality products and services.

Throughout their career, Cyndi has consistently demonstrated a commitment to meeting customer expectations, achieving business and financial results, and promoting the company's goals and values. Their extensive experience in customer service, operations management, and leadership make their a valuable asset to any organization.

Cyndi Frost received their High School Diploma in Administrative Assistant and Secretarial Science, General from Riverview Gardens High School in the years 1975 to 1981. Following that, they pursued further education and obtained an Associate's degree in the same field from St. Louis Community College between 1981 and 1983.