Dale McManness

Dale McManness is the current Chief Operating Officer at Customer Direct, a position they have held for 6 years and 5 months. Dale previously served as the Vice President of Contact Center Operations, Director of Contact Center Operations, and various other positions at Customer Direct. In their current role, Dale is responsible for the day-to-day operations of the Customer Direct Contact Center, setting the company's strategic direction, and creating productivity and growth targets. Dale also works with the Workforce, Quality / Training, and Client Success centers of excellence to ensure that there is operational soundness within the processes being performed. Prior to their current role, Dale served as the Director of Operations, where they were responsible for the operational floor within Customer Direct. In this role, they led a team of Operational Managers and ensured that the day-to-day functions of the Customer Direct Contact Center were being performed to client and ownership expectations. Dale also worked with the Workforce, Quality / Training, and Client Success centers of excellence to ensure that there is operational soundness within the processes being performed.

Dale McManness attended the University of Missouri-Saint Louis from 2000-2003, where they received a B.A. in Computer Science with a minor in Mathematics.

So the team that Dale McManness works with consists of the VP's of Administration and Customer Engagement, as well as the COO.