Customer Direct
Melissa Fletcher's work experience started in 2000 at UnitedHealth Group OPTUM/ Unitied Behavioral Health, where they worked as an Intake Coordinator. Their responsibilities included answering calls from members and behavioral health providers, providing information about Mental Health and Substance Abuse benefits, giving referrals, and authorizations. Melissa held this role until 2013. In 2016, they joined Customer Direct as a Customer Service Representative, and their employment there is ongoing.
Melissa Fletcher pursued their education starting in 1985 at the University of Missouri-Saint Louis, where they earned a Bachelor's degree in Social Work in 1991. Melissa continued their academic journey at Saint Louis University, where they obtained a Master of Social Work (MSW) degree from 1994 to 1996.
Customer Direct
Customer Direct is a fully outsourced contact center focused on providing genuine customer experiences that provide powerful data & business intelligence.