Customer Happiness Team
Koen Sitvast currently serves as a CX Consultant at Customer Happiness Team since October 2023, focusing on enhancing customer experience and engagement. In addition, Koen has been working as a Sustainability Consultant at Homemade Energy since February 2023, specializing in the sustainability efforts of individuals and SMEs. Previous roles include B2B Account Manager at Wattsun pop-up power B.V. and various positions at Yource Group, including Bron en contact onderzoeker and Customer Care Specialist. Koen also gained experience in business development as a Self-employed Sales Professional at ZSP Netwerk and served as Sales Manager at SQPeople, overseeing the Nijmegen branch's performance. Early career experience includes leadership roles at Jumbo Supermarkten. Koen holds a Bachelor of Education in Business Administration from Radboud University and completed secondary education focusing on Economics and Society at Stedelijk Gymnasium Arnhem.
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Customer Happiness Team
Wij maken van klachten complimenten, en van klanten ambassadeurs. Klop niet bij ons aan voor de snelste ticket-beukers van het wilde westen; wij nemen de tijd voor elke klant, lossen het probleem op en zetten die extra stap. Die extra stap die van klanten ambassadeurs maakt.