Betül Yılmaz

Betül Yılmaz, CCXP, is an accomplished professional in customer experience and marketing with extensive experience spanning over two decades. Currently serving as Director at Customer Institute since March 2021 and as a Customer Experience Consultant and Partner at Elephant since January 2020, Yılmaz has held various senior management roles at TEB, including Marketing and Customer Experience Senior Manager and Head of Strategic Planning & Business Development. Previous experience also includes a tenure as an Account Manager at TEB and ING Türkiye. Yılmaz holds a degree from Gazi University and has completed an Accredited Coach Training Program in Executive Coaching from Sola Unitas Academy.