Gokhan Kaya

Gokhan Kaya, CCXP, is a seasoned professional with extensive experience in customer experience and strategic consulting. As the Founder of dbX Consulting since April 2016, Gokhan Kaya has been instrumental in transforming customer experience strategies into actionable outcomes. Currently serving as a Member of the Board of Directors for the Customer Institute, Gokhan Kaya contributes to the development of research and tools in customer centricity. Previous roles include Head of Customer Experience and Innovation Consulting at Kantar, Customer Experience and Customer Success Director at Zingat.com, and CEO Office and Customer Experience Director at Aktif Bank. Gokhan Kaya’s career also encompasses positions at Turkcell, TOFAS, Valeo, and Groupe Renault. Gokhan Kaya holds a Master's degree in Business Administration and Management from Université Paul Sabatier Toulouse III and an Engineer's Degree in Mechanical Engineering from Istanbul Technical University.