John Wong Ccxp Lss-Mbb

John Wong CCXP LSS-MBB is an accomplished Chief of Staff at the Customer Institute, focusing on strategic initiatives and governance with the Board of Directors. With extensive experience in customer experience (CX) leadership, roles have included Senior Vice President of Customer Experience at Co-op Solutions, where John was instrumental in maturing the CX practice, and Senior Vice President of Client Experience at 3 Day Blinds, where management expanded operational efficiency for a high-volume customer care team. Previous positions include Global Customer Experience Leader at Symantec and Vice President of Customer Experience at ADP, among others. Educational background includes studies at UCLA Anderson School of Management and a Bachelor of Arts in Sociology from Stony Brook University.