Customer Institute
Rodrigo Edwards S. is a seasoned professional with extensive experience in customer experience management and education. As the Founder of Loyalty Metrics since October 2014, Rodrigo specializes in Customer Experience (CX), Employee Experience (EX), and the Net Promoter System (NPS), helping organizations enhance customer and employee engagement. In addition, Rodrigo serves as the Director at the Customer Institute, where Rodrigo contributes to global standards in customer-centricity. Previous roles include Professor of Experiential Learning and Business Program Director at Universidad del Desarrollo, and customer experience leadership positions at Willis Towers Watson and ICARE Chile. Rodrigo holds a Master of Liberal Arts in Management from Harvard University and various certifications related to entrepreneurship and financial planning.
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Customer Institute
Our Mission: Relentless Customer Focus Customer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity. The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience. Who we are The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development. Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.