Eldin Scotland

Eldin Scotland has a diverse work experience in IT roles spanning over a decade. Eldin most recently worked as an IT Manager at Customer.io starting in August 2022. Prior to that, they served as a System Administrator at Electric from May 2021 to July 2022. From September 2016 to May 2021, Eldin worked as a System Administrator/Senior IT Specialist at Prospect Schools, where they managed various systems like G-Suite, Meraki MDM, and FreePBX VoIP. Eldin also supported the Office 365 environment.

Before joining Prospect Schools, Eldin was employed at Jacmel Enterprise, Inc. as a Systems Administrator from January 2011 to January 2021. In this role, they handled network troubleshooting, on-site technical support, server monitoring, and software/application installations. Eldin also granted temporary admin rights to users on local workstations.

In 2016, Eldin briefly worked as an Information Technology Support Specialist at COACH, where they troubleshooted and configured phone systems, provided support for MS Office Suite and Adobe Suite, and ensured compliance with business standards for MAC and PC devices.

Prior to that, they worked as a Service Support Analyst at Byram Healthcare from August 2015 to March 2016, providing remote and local support to over 800 end-users. Eldin also administered VSI-Fax Console and Filebound Queues/Groups and configured Avaya Softphone for remote users.

From March 2013 to August 2015, Eldin served as a System Analyst at HSBC, providing support to users in New York City and other domestic offices. Eldin excelled in troubleshooting and diagnosing hardware and software issues and effectively addressed smartphone-related problems.

Before joining HSBC, Eldin worked at Ashland Inc. as a Desktop Support Analyst - Tier 2 from April 2012 to March 2013. Here, they traveled domestically and internationally for PC refresh migrations, joined PCs to new domains, and installed/configured various software and applications.

Eldin's career also includes a role as a Desktop Field Technician at Capital One from February 2012 to April 2012, where they configured workstations, printers, and check readers, and assisted in data transfer and user document handling.

In their earlier career, Eldin worked at the New York County District Attorney's Office as a Help Desk Technician from October 2011 to January 2012, providing support to network and computing systems, troubleshooting issues, and performing miscellaneous duties assigned to him.

Eldin Scotland attended Isaiah Thomas Secondary School from 1996 to 2003, where they obtained their High School Diploma with a field of study in Architecture. Later, from 2010 to 2012, they enrolled at ASA College and earned an Associates of Occupational Studies Degree in Networking Administration and Security.

In addition to their formal education, Eldin has pursued several certifications to enhance their knowledge and skills. In December 2022, they obtained the "Third Party Risk Management" certification from SecurityScorecard. In December 2021, they completed the "Introduction to Service Management with ITIL 4" certification on Udemy. Prior to that, in September 2020, they obtained the "Introduction to Cyber Attacks" certification from Coursera.

More recently, Eldin earned two certifications related to AWS (Amazon Web Services) for Non-Engineers. In February 2023, they completed the "Introduction to AWS for Non-Engineers: 2 Security" certification from LinkedIn, followed by the "Introduction to AWS for Non-Engineers: 3 Core Services" certification in March 2023, also from LinkedIn. These certifications demonstrate their commitment to expanding their expertise in cloud computing and security.