Erica Ross

Technical Support Enablement Associate at Customer.io

Erica Ross has a diverse work experience spanning multiple industries and roles. Erica started their career as a Public Relations and Marketing Manager at Butterfly Bodies in 2008. Erica then worked as a Billing and Traffic Coordinator at Imaginal Marketing Group from 2008 to 2009. Erica later became a Marketing and Promotions Assistant at House of Blues from 2009 to 2011.

In 2013, they transitioned to the education sector and worked as a High School Teacher at Mount Carmel Academy until 2020. During their time as a teacher, they acquired valuable skills in classroom management and instruction.

In 2020, Erica joined GoDaddy as a Technical Account Manager II, where they provided support and managed accounts until 2022. Erica then moved on to work as a Web Designer & Developer in 2019, gaining expertise in web design and development.

Most recently, Erica became a Technical Support Engineer at Customer.io in 2022. With their extensive background in various roles, Erica brings a diverse skill set and valuable experience to their current position.

Erica Ross has a diverse education history. From 2018 to 2020, they attended Skillcrush where they studied WordPress, Frontend Web Development, Visual Design, and UX Design. It seems that they did not obtain a degree during this time. Prior to that, they attended Loyola University New Orleans, although the specific years are not provided. At Loyola University, they earned a Bachelor of Business Administration degree with a focus on Marketing and Music Industry Studies. Additionally, Erica pursued an Alternative Teaching Certification in Secondary Education (Social Studies) at Southeastern Louisiana University, but the start and end years are missing.

In terms of certifications, Erica obtained the Break into Tech Blueprint certificate from Skillcrush in June 2020. This certification covered various areas such as Web Development, Visual Design, UX Design, WordPress Development, and Digital Marketing. Erica also obtained a Non-Public Teaching Certificate - Level 2 from the Louisiana Department of Education in November 2018.

Links


Timeline

  • Technical Support Enablement Associate

    August 1, 2023 - present

  • Technical Support Engineer

    April, 2022