Janis Donnelly

Janis Donnelly has a diverse work experience spanning various industries. Janis started their career as a Sales Assistant at Acorn Advertising in 2010, where they worked in direct sales and marketing. In 2011, they joined South Sands Hotel 2 Limited as a Bar Manager and Events Coordinator, responsible for managing the bar and organizing events. Later that year, they worked at Coffin on Cake PR as a Digital Marketing and PR specialist, handling social media campaigns and media monitoring for fashion and lifestyle brands.

In 2012, Donnelly joined Surfdome.com as a Board Sports Specialist, utilizing their in-depth knowledge of the extreme sports industry to contribute to the company's growth. From 2014 to 2015, they worked at Autotask Corporation as an International Account Executive, helping IT service providers optimize their operations through a cloud-based Service Intelligence Platform.

In 2018, Donnelly joined Re-Vision as an Enterprise Account Manager, responsible for global accounts and driving business value through mobile self-scanning solutions. In 2019, they transitioned to CustomerGauge as a Customer Success Manager, working with executives to measure and improve customer experience. Janis quickly progressed to the role of Senior Customer Success Manager, leading a team and focusing on monetized Net Promoter solutions. In 2022, they became a Senior Customer Success Manager & CSA Team Lead, before finally being promoted to Customer Success Director in 2023.

Janis Donnelly's experience showcases their versatility, from sales and marketing to customer success and account management roles. Their expertise in various industries, including retail, technology, and hospitality, highlights their adaptability and ability to drive business growth.

Janis Donnelly attended the University of Plymouth from 2005 to 2008, where they earned a degree in Ocean Science. Their studies at the university focused on Oceanography, Meteorology, and Business.