Nichole Prescott, CCXP

Nichole Prescott, CCXP, has a diverse work experience spanning over 15 years. Nichole currently serves as the Director of Customer Success at CustomerHD, a role they have held since July 2021. Prior to this, they held the position of Director of Client Services at CustomerHD from October 2019 to July 2021.

Before joining CustomerHD, Nichole worked at Circle Graphics, where they held the role of Senior Director of Customer Experience starting in July 2017. Prior to that, they served as the Director of Customer Experience at Circle Graphics from March 2015 to July 2017.

Nichole's professional journey began in 2010 when they joined CafePress Inc. as a Customer Service Manager, a position they held until March 2015. Prior to this, they pursued their passion for photography at Nichole Prescott Photography, working as a Photographer from 2008 to 2015.

Earlier in their career, Nichole owned Prescott Flooring, Inc., starting in February 2004. Nichole served as the Owner of the business until May 2013.

Overall, Nichole Prescott has a strong background in customer success, client services, customer experience, and management, with experience in various industries such as printing, e-commerce, and photography.

Nichole Prescott, CCXP completed their Bachelor of Science degree in Marketing at North Carolina State University from 1997 to 2001. In addition, they have obtained several certifications, including Zendesk Solutions Consultant, Zendesk Support Administrator Expert, Zendesk Sales Executive, and CX PRO (CX-I) from Forrester. Nichole acquired these certifications in December 2021 (Zendesk Solutions Consultant and Zendesk Support Administrator Expert), October 2021 (Zendesk Sales Executive), and July 2019 (CX PRO (CX-I)).