CX Centax
Serena Mutti has extensive experience in customer service and administrative roles, currently serving as an Impiegata assistenza clienti at Centax Telecom since December 2016. Prior to this position, Serena held roles at Oucinde Racing Management from January 2010 to September 2016, managing client contracts and event hospitality within the automotive management sector. Serena's career also includes experience as an Impiegata ed operatrice telefonica at selectwork and as a Responsabile call center at Ditta Marini, overseeing staff training and office management. Additional positions include roles at Figurella USA as a Consulente di immagine and various administrative functions at Multi Consult Srl and Allegrini S.p.A. Serena holds a degree in general office management with a focus on accounting from Centro Formazione Professionale di Nembro, acquired from 1990 to 1993.
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CX Centax
Cx Centax business process outsourcer for CRM and contact center services. Their services include customer care, technical help desk, back office, survey, telemarketing, and e-commerce management. They provide consulting services in cloud contact centers, service design, system integration, and software licensing.