Dhafer Alasmari

Dhafer Alasmari is an experienced professional in customer engagement and service, currently serving as a member of CX Saudi جمعية تجربة العميل since May 2023. Previously, Dhafer held the position of Customer Engagement Specialist at Tweeq from July 2023 to September 2024, and worked as a Customer Service Specialist at iMile Delivery from February to July 2023. Prior experience includes a role at Majorel Saudi Arabia as a Contact Center Specialist and at neoleap as a Remittance Quality Control Officer, where communication and quality assurance for international transfers were key responsibilities. Additionally, Dhafer worked as a Customer Complaints Resolution Officer, facilitating complaint resolutions across various departments. Dhafer also contributed to the Ministry of Culture as an organizer for the historical festival in Yanbu in June 2021. Dhafer holds a degree in Computer Network Management from the University of Tabuk, completed between 2016 and 2018.