Sumit Jha

Sumit is a seasoned Author, CxO Advisor, Servant Leader, and ITIL® Ambassador, known for co-creating value and empowering organizations with transformative strategies. As a Strategic Innovation & Transformation Partner, he has consistently equipped businesses with the tools and techniques to gain a competitive edge.

A forward-thinking, customer-focused Service Management Practitioner, Sumit has delivered over 100 consulting engagements across industries such as Banking & Finance, Telecom, Media, Manufacturing, Technology, Healthcare, and Energy & Utilities. His innovative solutions have not only driven growth but also introduced new services to market, generating influential revenue for the organizations he has worked with.

Sumit is an Entepreneur looking forward to Create a new ‘Normal' in the niche consuting space.

Sumit is the author of ITIL®4 Best Practice Guidance on Supplier Management and has co-authored the first SIAM book, Making SIAM Work: Adopting Service Integration and Management for Your Business. He also authored Tackling Roadblocks During IT Implementation and the eBook ITIL® & Cloud Computing - A Glance.

Additionally, Sumit has been an Honorary Member of the Board of Studies (Faculty of Computer Studies) at Symbiosis International University since 2013. A Gold Medallist in MS (Consultancy Management) from BITS Pilani, Sumit is a proficient speaker, having delivered expert sessions on Service Management at various conferences globally.

PROFESSIONAL SUMMARY:

>>STRATEGIC BUSINESS PARTNER

• Incubated Service Management (SIAM) practice/CoEs at <<Confidential>>, Wipro and TechM

• Shaped service management and associated IT strategy for over 10 customers guiding them through legacy transformation, M&As and divestitures

• Personally delivered over 75 Service Mgmt. consulting assignments across industry verticals

>>SERVICE OFFERING DEVELOPMENT & POSITIONING

• Steered ideation and creation of Service Mgmt. offerings for <<Confidential>>, CTS and Wipro

• Led Cross functional solutioning (pre-sales) for multiple deals with deal TCV up to $1 Billion

• Actively worked with sales and delivery for proactive service positioning and account mining through up-selling and cross-selling

>>LEADERSHIP & GUIDANCE

• Steered innovative programs, value-oriented leadership dashboards & reports

• Skill mapping for all technology areas with Bain including applicable global rate card definition

• Established a highly capable, motivated and high performance team

OUTCOMES DELIVERED TO CUSTOMERS

• Shaped service mgmt. strategy (inclusive of tools) and function for a Spin-off of a leading US based Networking Hardware products firm

• Created an integrated Service Assurance strategy with 3 year roadmap for a US Based Insurance Company

• Realized annual saving of ~$800K for a F100 Manufacturing Conglomerate along with 80% MTTR improvement for critical services through Service Mgmt. function restructuring, process transformation and tools rationalization (from 50 to 19 tools)

• Reduced license non-compliance risk exposure by $23.4 Million for a leading US based insurance company

• Reduced TCO by over $100K annually by a ‘right’ tools selection for a US based construction equipment manufacturer

• Many more…

KEY SKILLS

• Offering Development and GTM

• P&L

• Practice & CoE Setup and Mgmt.

• Service Mgmt. Excellence –SIAM/BSM/ ESM/ITSM (Process & tools)

• SIAM & Strategy Consulting; M&A and Spin-Offs Advisory

• Customer Experience Transformation

• Innovation & Improvement

• Service Value Management

• TCO/TCC

• Strategic Transformation

• Strategic Alliances Formation & Mgmt.