Frank Keith

Frank Keith has a diverse work experience in the field of customer experience and contact center technologies. Frank currently holds the position of Senior Account Executive at Cyara, a leading Customer Experience (CX) Assurance platform provider. In this role, Frank is responsible for proactively measuring operational CX, identifying customer-impacting defects, and enabling continuous delivery across digital and voice channels.

Before joining Cyara, Frank worked as a Senior Account Executive at Intradiem, where they streamlined workforce management and contact center processes for enterprises. Prior to that, they served as an Enterprise Account Executive at Cyara, where they helped enterprises measure operational CX, identify defects, and enable continuous delivery.

Frank also has experience as an Enterprise Account Executive at Talkdesk, where they facilitated the full life cycle of the buyer's journey for enterprise-grade customers. Frank helped these customers make informed buying decisions regarding leading-edge contact center technology.

In addition, Frank has worked as a Global Account Executive at Blueworx, where they developed new business opportunities with enterprise-level customers by engaging with business leaders in search of advanced contact center technologies. Frank also held the position of Regional Vice President of Sales and Sales Director at Intradiem, where they developed new business opportunities and led sales teams to reduce operating costs and boost productivity in contact centers.

Before entering the tech industry, Frank provided strategic consulting services as the Principal of The Keith Group, specializing in digital visual communications solutions. Frank also worked as the Vice President of Sales at RMG Networks, where they mentored and led sales teams for enterprise software products and solutions.

Frank has entrepreneurial experience as the Founder and Principal of Xperio | Support Center Solutions, where they focused on enhancing customer engagements and experiences through programs, processes, technology, and people. Earlier in their career, they served as a Sales Director for Managed Services at BellSouth Communications Systems, selling comprehensive telecom and contact center managed services solutions to business enterprises nationwide.

Overall, Frank Keith's work experience showcases their expertise in customer experience and contact center technologies, strategic consulting, and sales leadership.

Frank Keith has a Bachelor of Science (B.S.) degree in Finance from The University of Alabama. Frank also pursued MBA studies at Golden Gate University. In terms of additional certifications, they obtained "The Six Morning Habits of High Performers" from LinkedIn in January 2021, and "Watson and Cloud Foundations" from IBM in March 2019. Frank also completed a certification called "Watson Assistant for Customer Care" from IBM, although the specific timeframe is unknown.