Janet Steinhaus

Janet Steinhaus has extensive work experience, starting with their current role as a Strategic Account Manager at Cyara since December 2018. Janet is responsible for helping enterprises measure customer experience, identify defects, and enable continuous delivery across digital and voice channels.

Prior to joining Cyara, Janet worked at Genesys for 10 years, starting as a Major Account Manager from January 2008 to December 2014, and later serving as a Senior Customer Success Manager from January 2015 to November 2018. Genesys is an omnichannel customer experience platform that powers billions of customer experiences annually.

Before their time at Genesys, Janet worked as a Consultant at Citigroup / Citi Cards in 2007 and as a Senior Manager at American Express from 2004 to 2007. Janet also held roles as a Vice President at J.P. Morgan Chase & Co. from 2001 to 2004, a Vice President at EAB from 2000 to 2001, and a Vice President at CHASE from 1998 to 2000.

Janet began their career as a Program Manager at AT&T from 1996 to 1998. Janet also worked as an Account Manager at Ed Blank & Associates in 1995 and as an Executive Assistant at Ad Methods, Halpern and Eurich in 1993.

Overall, Janet Steinhaus has over 25 years of experience in account management, customer success, and consultant roles across various industries such as finance, telecommunications, and customer experience platforms.

Janet Steinhaus completed their education history as follows:

From 1984 to 1988, they attended Harborfields High School, where they did not obtain a degree or pursue any specific field of study.

Later, from 1991 to 1993, they attended the University of Massachusetts Amherst and earned a Bachelor of Arts degree in Communications.

Additionally, Janet Steinhaus obtained a certification in Agile Software Development from LinkedIn in September 2020. Janet also holds a Six Sigma Greenbelt certification, but the institution and the month and year of obtaining it are unknown.