Marco V. Diaz Velazquez (Vinnie)

Marco V. (Vinnie) Diaz Velazquez has extensive experience in the field of technology and customer experience. Marco V. (Vinnie) currently works as a Solutions Architect at Cyara, where they help enterprises measure operational customer experience and enable continuous delivery across digital and voice channels.

Prior to their current role, Vinnie worked as a Strategic Solutions Director at VHT. Marco V. (Vinnie) was responsible for developing strategic solutions for clients and supporting their implementation.

Before joining VHT, Vinnie had a long tenure at Genesys where they held various roles. Marco V. (Vinnie) served as the Strategic Solutions Lead for Omnichannel Analytics and Journey Management in Latin America, driving sales and strategy for these lines of business. Marco V. (Vinnie) also worked as the Manager of Solution Architecture for Latin America, leading a team of experts and developing regional strategies in various markets.

Vinnie's experience also includes working at Cisco as an Enterprise Solutions Engineer, where they provided consulting and design solutions for enterprise accounts in the financial and insurance sectors. Marco V. (Vinnie) was also involved in post-sales support and business-oriented consulting for these markets.

Earlier in their career, Vinnie worked at Avaya as a Presales Engineer, providing consulting and design solutions for major global accounts. Marco V. (Vinnie) also worked at Delta Networks Systems as a Data Network Consultant, where they supported LAN/WAN devices and implemented new solutions.

Vinnie began their career at Anixter as a LAN Administrator and at ICA Ingenieros Civiles Asociados as a LAN/WAN Support Engineer. Marco V. (Vinnie) also worked as a Project Leader at Universidad La Salle, where they designed and implemented ethernet LANs and provided network administration support.

Throughout their career, Vinnie has gained expertise in various areas of technology, including customer experience, solutions architecture, strategic solutions, and enterprise solutions engineering. Marco V. (Vinnie) has a strong track record of success and has built a reputation as an expert in their field.

From 1990 to 1996, Marco V. (Vinnie) Diaz Velazquez attended Universidad La Salle, A.C. During this time, they pursued a Licenciatura degree in Ingenieria Cibernetica y en Sistemas Computacionales.