Mark H. Ryan

Mark H. Ryan has a diverse work experience spanning over several decades. Mark H. is currently serving as a Principal Solutions Architect at Cyara Solutions since April 2014. In this role, they are responsible for helping enterprises measure operational customer experience, identify defects, and enable continuous delivery across digital and voice channels.

Prior to their current role, Mark founded CEP, Inc. in July 2006, where they played a significant role in establishing the company's foundation.

Before that, Mark worked at Silver Lining Solutions Ltd from 2010 to 2014. During this time, they held the positions of Deployment Manager and Channel Manager. As the Deployment Manager, they managed all software deployments in North America, coordinated work with customers and partners, and provided training and support. As the Channel Manager, they provided channel management services to North American partners, conducted direct sales to major accounts, and handled pre-sales engineering and project management.

From 2003 to 2010, Mark worked at Genesys Telecommunications, Inc. as the Director of Sales Academy. Mark H. created and implemented product and sales training programs in North America and expanded them globally. The programs consistently received high ratings.

Before that, Mark worked at Genesys Telecommunications Laboratories, Inc. from 1997 to 2003 in various positions. As the Director of Channel Education, they developed and delivered training programs for North American channel partners, resulting in increased revenue and high satisfaction ratings. Mark H. also served as the Senior Manager of System Architecture, where they reviewed customer proposals, resolved issues, and designed custom software products. Additionally, they held the position of Senior Product Manager, where they managed product development for T-Servers and IVR Drivers, leading to significant growth in support and connectivity.

Mark began their career at Novell in 1986, where they served as a Product Manager and National Marketing Manager. Mark H. developed and delivered national and global training programs that boosted sales and received excellent reviews.

Overall, Mark H. Ryan has a strong background in customer experience, sales, training, and project management across multiple industries and organizations.

Mark H. Ryan holds a Bachelor of Science (B.S.) degree in Business Administration and Management, General from Arizona State University. Mark H. has also attended the University of Arizona, but the specific degree and field of study are not known. Additionally, Mark has obtained a certification as a Cyara Certified Guru (Platform Essentials) from Cyara in November 2020.