Jamie McLellan - Cxad

Jamie McLellan - CXAD (Dip) has over 17 years of experience in customer experience and support roles. Currently, they serve as the Head of Customer Experience at CyberSmart, where they have implemented a comprehensive CX framework and achieved top performance in revenue retention. They lead customer support and success teams to deliver proactive and personalized solutions, driving high customer satisfaction. Prior to this, Jamie served as the Head of Customer Experience at Entain, where they led a transformation of core customer journeys and played a key role in responsible gambling initiatives. They have also held leadership positions at companies like eBay, FACEIT Ltd, Shazam, Testronic, Electronic Arts (EA), Rank Interactive, and Sporting Index Group, where they have successfully enhanced customer experiences, reduced customer contacts, and implemented innovative strategies to drive business success.

Jamie McLellan - CXAD (Dip) has pursued various educational qualifications throughout their career. In 2023-2024, they obtained a Level 5 in People Management from CIPD Qualifications, specializing in Human Resources Management/Personnel Administration. Prior to that, in 2022-2023, they completed a Professional Diploma in CX from The CX Academy, focusing on Customer Experience. Going back to their early years, they attended Kentwood school for boys from 1984 to 1989, although no specific degree or field of study is mentioned for this period.