Cymax Group
- Claire Dusoe
Claire Dusoe
Director, Contact Centre at Cymax Group
Claire Southwell has a diverse background in operations management, with experience in eCommerce, customer service, and quality assurance. Claire has worked in various roles at Cymax Group Technologies, including Director of Contact Centre and Director of eCommerce Channel Operations. Claire also founded Clarity Planner Company, where Claire handles product creation, marketing, and operations. Claire's educational background includes an Associate of Arts degree from Douglas College and Claire is currently pursuing a Bachelor of Commerce in Business Administration and Management at Thompson Rivers University.
Timeline
Director, Contact Centre
March 1, 2024 - present
Director, Ecommerce Channel Operations
January, 2023
Senior Operations Manager - Training & Development And Operational Efficiency
January, 2022
Senior Operations Manager - Order Fulfillment & Cancelations And Training & Development
February, 2021
Operations Manager - Order Fulfillment & Cancelations
November, 2019
Operations Manager - Quality Assurance
June, 2018
Operations Manager - Resolutions & Marketplaces & Customer Service
September, 2016
Operations Manager - Resolutions & Marketplaces
September, 2015
Operations Manager - Resolutions
June, 2014
Resolutions Team Lead
March, 2013
Senior Resolutions Associate
September, 2012
Marketplace Associate
February, 2011
Resolutions Associate
June, 2010
Customer Service Associate
April, 2010
