Mohd Wasim Akram

Mohd Wasim Akram has diverse work experience in technical support and software engineering roles. Mohd Wasim is currently working at Cytel as a Technical Support Lead, where they provide support to clients globally and conducts manual testing. Prior to that, they worked at Taboola as a Technical Specialist, handling product implementations and troubleshooting various issues for publishers. Mohd Wasim also worked at CrimsonLogic Pte Ltd as a Software Support Engineer, providing support for software systems. In addition, they have experience as an Enterprise Support Associate at Teleperformance, where they provided technical assistance and data management support to enterprise customers. Overall, Mohd Wasim Akram has a solid background in technical support and software engineering roles.

Mohd Wasim Akram obtained a PGDCA (Post Graduate Diploma in Computer Applications) from Kalinga University, Raipur in the field of Computer Science from 2014 to 2015. Prior to that, they completed their Bachelor of Science (B.Sc.) in Chemistry from Vinoba Bhave University from 2005 to 2008.

In addition to their formal education, Mohd Wasim Akram has also earned several certifications. Mohd Wasim obtained certifications such as "Intro to Service Management with ITIL® 4" and "Learning Jira Software" from LinkedIn in July 2023, further enhancing their skills in the IT and service management domains. Mohd Wasim also acquired the certification "The 10 Pillars of Customer Experience" from LinkedIn in the same month. In August 2022, they obtained the certification "Excel dashboard for beginner" from Simplilearn, showcasing their proficiency in Excel data visualization. Furthermore, they completed the certification "Master Software Testing+Jira+Agile on Live App" from Udemy in June 2021, demonstrating their expertise in software testing and agile methodologies. Finally, in January 2019, they obtained the certification "SQL- Mysql for data analytics and business intelligence" from Udemy, signifying their proficiency in SQL and data analytics.