Global Services Lead

Overview: D-Fend Solutions, the world leader in Counter Unmanned Aerial Vehicles, (c-UAVs)/Counter Drone Technologies is seeking a Professional Services Lead to join our growing UK Team.  

Job Description:

• Lead the UK post sales activities.
• Proactively engage customers on a regular basis to prevent issues and problems, working with the team to resolve them
• Be Responsible for customer technical support, training & field operations, focusing on Customer success
• Lead project execution, contract deliveries, and overall execution
• Lead Support and Maintenance renewal, working directly with customers and Sales leads to ensure annual warranties and renewals are managed and received
• Support sales process and sales team as a technical expert of our CUAS product
• Take part in technical activities and processes with customers
• Be the customer’s trusted advisor for all operational and technical aspects of their CUAS mission
• Be responsive to customer issues, and lead technical troubleshooting of both HW and SW related issues
• Deliver local customer trainings and Demos

Required skills & experience:

• Proven experience as a post sales / professional services lead, project management and tech support with focus on technology products and solutions
• Working experience in technical customer support organizations and managing projects delivering products or solutions
• Consistently come to work with a Positive, proactive attitude, and readily embrace a culture of change
• Ability to travel up to 50%
• Flexibility to be responsive to customer calls outside of working hours to support customer issues
• (Advantage) PMP certification or equivalent

Required Knowledge:

• Experience working with multidisciplinary systems (SW & HW).
• Familiarity of RF systems.
• Familiarity with Networking & Telecommunications
• Advantage - Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP)