Ganindu Porage

Ganindu Porage, currently serving as a Customer Experience Specialist at D4H since December 2022, excels in providing personalized support to North American clients and enhancing customer success processes. Notable achievements include reducing average resolution time by over 43% and managing a help desk with a CSAT exceeding 90%. Previous roles at Hypercontext and Rogers Communications involved coordinating technical solutions, facilitating product demos, and effectively handling customer inquiries across multiple platforms. Ganindu has a strong background in business development from positions held at N-Able Private Limited and Mobitel, contributing to significant revenue growth and strategic project management. Academic credentials include an MBA from the Postgraduate Institute of Management and a Professional Certificate in Marketing from CIM.