Elena Campos Tapias

Elena Campos Tapias possesses extensive experience in customer experience management, currently serving as the Customer Experience and Quality Manager at DABA, an exclusive distributor for Nespresso, since March 2011. In this role, Elena leads cross-functional committees to execute customer experience initiatives that align with strategic business objectives, drives operational excellence projects, and focuses on efficiency enhancements. Previous positions at DABA include Customer Experience Manager, where strategies for customer relationships were developed, and Customer Voice - CRM Club Nespresso, where a customer feedback program was initiated. Prior experience includes roles at Volkswagen Audi España, S.A. as an Assistant CRM, and at Cohn & Wolfe as a Junior Account Executive. Elena holds a Master’s degree in Business Administration and a Bachelor’s degree in Advertising and Public Relations from Universitat Autònoma de Barcelona, along with a certificate in Customer Experience Management.