Busisiwe Merritt

Busisiwe Merritt is an accomplished professional in customer success and training, currently serving as the Head of Customer Success Training at DailyPay, Inc., since August 2020. In this role, Busisiwe has developed and implemented effective training strategies that have increased customer satisfaction and reduced churn rates, while also leading a team of training professionals. Prior to this, Busisiwe held the position of Customer Success Training Manager at DailyPay, where training initiatives contributed to significant revenue generation. Busisiwe's earlier experience includes serving as a Senior Clinical Trainer and Clinical Trainer at Phonak, where notable achievements included a 118% sales growth in the North Eastern territory and the creation of an online E-Learning Sales Training platform. Additionally, Busisiwe has professional experience as an Audiologist at BSE Hearing, Inc., averaging $40,000 in monthly sales and providing personalized client consultations. Busisiwe holds a Doctor of Audiology degree from Salus University and a Bachelor of Science degree in Communication Sciences and Disorders from Penn State University.