Christoph Tillmann

Christoph Tillmann is an experienced product manager currently working at Daimler Truck AG since January 2022, focusing on customer service and roadside assistance. Responsibilities include managing customer service inquiries and complaints, onboarding contact centers, developing quality standards, and overseeing legal aspects within the contact center environment. Previously, Christoph spent over two decades at Mercedes-Benz Customer Assistance Center Maastricht NV, holding various roles such as project manager and deputy operations manager, where efforts included evaluating ticketing systems and coordinating retail support strategies. Educational background includes studies in International Business at Maastricht University and proficiency in French with a DELF certificate from Université de Savoie.