Jordan Gray

Jordan Gray is a Senior Service Desk Analyst at Daisy Group since June 2021, responsible for guiding junior team members, documenting processes, managing incidents and service requests, and ensuring exceptional customer service. Prior experience includes roles as a Technical Support Engineer at Kings Secure Technologies and CBRE, along with positions at Jet2.com, Xerox, Emovis, SGE, HOME Fundraising Ltd, and WESTFIELD FISHERIES LTD, providing a strong foundation in technical support and customer service. Jordan holds a Level 3 qualification in Public Services from Leeds City College and has demonstrated a commitment to enhancing service delivery and maintaining high standards throughout various positions.