Juliana Cavalcante

Juliana Cavalcante has extensive experience in operations and customer engagement, currently serving as a Senior Engagement and Behavior Operations Specialist at Daki since July 2021. Responsibilities include creating and structuring the CX team for delivery personnel, centralizing payment processes, managing crises, and developing communication strategies. Prior experience includes various roles at Rappi from April 2018 to July 2021, such as Line Manager for Ecommerce and Team Leader in Operations, where Juliana focused on operational efficiency and customer service. Juliana is pursuing a degree in Big Data and Analytical Intelligence at Universidade São Judas Tadeu, expected to graduate in June 2025.