Claire Maes

Claire Maes is an experienced professional currently serving as Incident Manager and Support Team Lead at Dalux since October 2019. Claire oversees a team of up to eight Technical Supporters, collaborates with Product Specialists and Developer Team Leads on product improvements, and drives the HelpCenter strategy to enhance customer self-service. Additionally, Claire manages incident and release processes in collaboration with Development Managers. Prior roles include Customer Success Supporter at Dalux, Team Coordinator for Sales at Baluchon, and Project Manager at Fondation Carrefour. Claire holds a Master of Science in Management with a focus on Sustainability and Corporate Social Responsibility from emlyon business school and has studied at Schulich School of Business.