Document Processing Associate

Job Description

• Understand and adhere to Damstra values, policies, and procedures

• Manage tickets and provide support and troubleshooting to client concerns, requests, and inquiries

• Gather and analyze information about the user’s issue and determine the best way to resolve their problem

• Take ownership and responsibility of issues from start through successful resolution

• Triage the Support Desk queue by responding, resolving, and escalating issues to/with the appropriate resources, teams, or department

• Have a deep understanding of the Damstra Technology products and their clients

• Ensure compliance to agreed SLAs, KPIs, and metrics as a resource

• Display clear and concise English communication skills both written and verbal

• Perform document/requirement validation and verification based on qualifications in a timely manner

• Submit deliverables, documents, and reports as required and in a timely manner

• Demonstrate critical thinking skills and sound decision making

• Follow-up queue and scrub tickets

Qualifications

• Any degree
• Excellent written and verbal communication skills
• Excellent organizational and time management skills