Mikkel Wiil

Mikkel Wiil has extensive experience in IT Service Management, particularly in incident and change management, serving as the Head of Incident Management at Danske Spil A/S since February 2012. Mikkel is responsible for operations within a multivendor IT setup, aligning with ITIL best practices, and supporting a significant annual turnover of 5 billion Euros with over 700,000 online customers. Previous roles at Danske Spil include Head of Games Operation, overseeing sportsbook and lottery operations across multiple countries, and Head of Sportsbook Trading, managing trading activities and supplier compliance. Mikkel began a career in the gaming and retail sectors, with early roles including croupier at Casinos Austria International and various positions in telemarketing and customer support.