Lindsie Simonsen

Lindsie Simonsen is an experienced professional in workforce management with a strong background in optimizing contact center operations. Currently serving as Workforce Manager at Dansons since October 2020, Lindsie focuses on enhancing agent skilling and assisting in developing strategic visions for the department. Formerly, Lindsie held multiple roles at Esurance from September 2006 to July 2018, including Associate Manager of Workforce Management, where responsibilities included managing a remote team and ensuring alignment of staffing with incoming volume. Other previous positions at Esurance involved overseeing large training programs and maintaining quality customer service. Lindsie's career began at CCC Information Services and Comfort Suites of Sioux Falls, supported by an Associate's degree from Southeast Technical Institute in Business Administration and Human Resources Management.