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Muhammad Usman

Key Account Manager - FMCG at Daraz Nepal

Muhammad Usman has a diverse work experience spanning several years. Muhammad started their career at Abacus Consulting in 2011 as a Customer Relation Officer for Telenor Prepaid. In this role, they answered phone calls, interviewed clients, and verified information. Muhammad also established policies and confirmed pricing.

In 2013, Usman joined Kaymu Asia as the Correspondence & Dispute Team Lead. During their time there, they played a key role in long-term planning and operational excellence. Muhammad was dedicated to providing high-level customer service and had strong writing skills and command of email and live chat etiquette. Muhammad worked in this role until 2017.

Usman then moved to Daraz, where they joined as a Key Account Manager. Here, they managed a team of marketing people working on brand initiatives. Muhammad also worked closely with the marketing team to attract new sellers and maintained a database of all activities with sellers.

Overall, Muhammad Usman has gained valuable experience in customer relations, team management, and marketing throughout their work history.

Muhammad Usman began their education journey in 2007 at the University of the Punjab, where they pursued a degree in I.Com. Their studies in this field of study focused on Business/Commerce, General. Muhammad completed this program after two years of dedicated academic work in 2009.

After obtaining their I.Com degree, Usman continued their education at the University of the Punjab. From 2009 to 2011, they pursued a degree in B.Com IT, with a specialization in Statistics. This program allowed him to further enhance their skills and knowledge in the field of Statistics.

Based on the provided information, Muhammad Usman completed their I.Com degree in 2009 and their B.Com IT degree in 2011, both from the University of the Punjab. Their educational background highlights a focus on business, commerce, and statistics.

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Timeline

  • Key Account Manager - FMCG

    August, 2017 - present