Sana Najmuddin Moonani

Sana Najmuddin Moonani has a diverse work experience spanning different industries and roles. Sana Najmuddin started their career at Daraz in 2017, where they held various positions. As the Assistant Manager of the Experience Platform, they trained and monitored AI chatbots and help centers for customers and sellers. Sana Najmuddin successfully increased the chatbot share by 18% through system improvements and data analysis. Sana also acted as the Team Lead for System & Process, where they identified process issues and implemented plans to improve workflow efficiency. Before that, they served as the Acting Team Lead for Digital Customer Services and Team Coordinator for Digital, where they focused on customer satisfaction and overflow management.

Additionally, Sana worked as a Blogger for Instagram in 2018. Sana Najmuddin also gained experience in the education sector as an English (Second Language) Coordinator at Happy Palace Group of Schools and as a Community Mobiliser/Coordinator at the School of Leadership.

Overall, Sana Najmuddin Moonani's work experience demonstrates their ability to lead teams, optimize processes, and deliver customer-centric solutions.

Sana Najmuddin Moonani completed their education in a chronological manner. From 1999 to 2014, they attended Happy Palace Grammar School, where they pursued O'levels and A'levels in Pre-Medicine/Pre-Medical Studies. This was followed by their enrollment at Govt. Degree Girls College from 2014 to 2016. During this period, Sana pursued a degree in Intermediate with a focus on Business/Commerce, General.

In addition to their formal education, Sana obtained additional certifications. In August 2016, they completed a "Train the Trainer" certification from the School of Leadership. Furthermore, in May 2022, they obtained a certification in "Agile Management" from AUC - Partner in Transformation.